Last Updated: December 2025
This Privacy Policy describes how PalateCraft.art (“we,” “us,” “our,” or the “Website”) collects, uses, stores, and protects your information when you access or interact with our Website and related services.
By using this Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect both personal and non-personal information when you visit or interact with the Website.
A. Personal Information
Personal information is information that can identify you directly or indirectly. This may include:
- Name
- Email address
- Phone number (if provided)
- Billing and shipping information (for purchases or commissions)
- Account registration details (if applicable)
- Messages or inquiries submitted through contact forms
- Newsletter subscription information
You provide this information voluntarily when you:
- Contact us
- Subscribe to updates
- Purchase artwork or products
- Request commissions
- Register for events or workshops
B. Non-Personal Information
We may automatically collect certain information about your device and browsing activity, such as:
- IP address
- Browser type and version
- Device type
- Pages viewed
- Time spent on pages
- Referral source
This information helps us improve Website performance and user experience.
2. How We Use Your Information
We use collected information to:
- Process purchases and commissions
- Deliver products or digital downloads
- Respond to inquiries and customer service requests
- Send newsletters or promotional materials (if you opt in)
- Improve Website functionality and user experience
- Analyze trends and engagement
- Prevent fraud and ensure security
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Legal Basis for Processing (For GDPR Users)
If you are located in the European Economic Area (EEA), we process personal data based on:
- Your consent
- Performance of a contract (e.g., processing orders)
- Legitimate business interests
- Legal compliance obligations
4. Sharing of Information
We may share information with:
A. Service Providers
Third-party vendors who assist with:
- Website hosting
- Payment processing
- Email marketing
- Shipping and fulfillment
- Analytics services
These providers are obligated to handle your data securely.
B. Legal Authorities
If required by law or to protect our rights, safety, or property.
5. Payment Processing
If purchases are made through the Website, payments are processed via secure third-party payment processors. We do not store full credit card information on our servers.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve Website functionality
- Remember user preferences
- Analyze traffic patterns
- Enhance performance
You may manage cookie preferences through your browser settings. Disabling cookies may affect certain Website features.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of online transmission is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Complete transactions
- Comply with legal obligations
- Resolve disputes
9. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent
- Object to certain processing activities
To exercise these rights, contact us using the details below.
10. Children’s Privacy
PalateCraft.art is not directed toward children under the age of 13. We do not knowingly collect personal information from children.
11. Third-Party Links
The Website may contain links to third-party websites, galleries, or social media platforms. We are not responsible for the privacy practices of external websites.
12. International Data Transfers
If you access the Website from outside the country where our servers are located, your information may be transferred and processed in other jurisdictions.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest revision. Continued use of the Website constitutes acceptance of the updated policy.
14. Contact Information
If you have questions about this Privacy Policy, please reach out at CONTACT US.